Client Stories and Testimonials 

Rachel's Story:

Our client Rachel started her journey with

Adlington Homes to restore her building

the property after a myriad of failures by

previous builders.
Please read Rachel’s story below and how we

were able to assist her and take her building

project to its final completion.

To whom it may concern, It is my pleasure to

recommend Mr. Duane Adlington, Adlington Homes

for any construction and /or rectification works.

I have had a unique journey with the building

process of my dual occupancy having gone through

the NCAT process which triggered the builder's warranty twice after the commencement of construction in February 2012.

Current Experience: Adlington Homes. The quote: Adlington homes spent 4 hours walking through the home meticulously and methodically with the Scope of Works prepared by Gallagher Bassett Building warranty insurance company. During the site visit, Mr. Adlington identified many missing items that remained incomplete and defective and prepared a thorough quotation as per the scope of works and in addition prepared a separate quote to outline his concerns providing a realistic end price should the additional quote be reviewed and accepted. This was in stark contrast to the other 2 builders who submitted quotes after spending under 1 hour and declined to engage with me as I showed them through the home to point out areas within the scope. The third declined to submit a quote siting the significant amount of defective and incomplete works. Gallagher Bassett accepted Adlington Homes’ quotation based on 1. His quotation was the most thorough i.e. covered every item while the other 2 builders left significant items out. 2. His quotation was ‘realistic’ and was comparable with the ‘cheapest’ builder. And 3. He provided a quotation upfront of the items that would form part of the claim during the commencement of works demonstrating attention to detail and assessment, honesty, and providing a realistic end price. The Commencement: Following Gallagher Bassett appointing Adlington Homes, Duane has been open, collaborative, and engaging with me at all times in a very professional manner. I have been most impressed with the attention to detail ensuring a thorough understanding of my needs. I have had trades on site every single day for the last 4 weeks and Duane has attended site every single day providing direction to the trades in a courteous and professional manner at all times. He has achieved what the previous 2 builders could not achieve in 5 months. The quality of the workmanship has been exemplary, the professionalism of the trades whilst onsite has been outstanding. The experience has finally been absolutely amazing and I cannot believe the stark contrast in quality, attention to detail, and ‘fair and honest’ quotation that was provided. I would have absolutely no hesitation in recommending Mr. Duane Adlington from Adlington homes to any prospective client. For the quality, professionalism, communication, more than reasonable quotation, and service absolutely outstanding. Warm regards,

Rachel De Freitas

Clare and Stephen's Story:

We just wanted to put into writing our sincerest thanks and praise for the fantastic job on our recent house renovation. From beginning to end we have felt you have wanted the best outcome for our home and have certainly delivered. Our many queries and concerns were listened to and you have consistently done what you can to help.

We were very satisfied with your organisation and the way the process moved in a timely manner. We also really appreciated your honesty and felt we could 100% trust your pricing, advice and opinions.

We would have no hesitation in recommending your building services - your building knowledge, communication, calm manner, honesty, organisation and quality

- Clare and Stephen, Woonona

Terry and Kirsten's Story:

‘Duane’s quotes were fair and accurate. He included in his quote a lot of hidden costs that other builders’ quotes did not include. Duane’s quotes were the most realistic and fair of any builder that quoted for a finished house. His workmanship has always been of a very high standard and he is flexible and approachable. His advice is very much appreciated and first rate. We would highly recommend him to anyone thinking of building.’

- Terry and Kirsten, Mount Kembla

Duane and Liesa 
Adlington

Principal Builder and Business Owners of Adlington Homes

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